Terms of service

Welcome to Aroma Journey ("we", "us", or "our"). By accessing or using our website, located at www.aromajourneyosterville.com, and purchasing products from our store, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before using the Site or making a purchase.

1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms, our Privacy Policy, and any other applicable policies or guidelines provided on the Site. If you do not agree with these Terms, please do not use the Site or make a purchase.

2. Products and Services

Our website offers handmade candles and related products ("Products"). All Products are subject to availability, and we reserve the right to discontinue or modify the Products offered on the Site at any time without notice.

3. Order Process and Payment

  • Placing Orders: When you place an order through the Site, you are making an offer to purchase Products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

  • Payment: We accept payments through Shopify. You agree to provide accurate and complete payment information for any purchases made on the Site. By submitting an order, you authorize us to charge your payment method for the total amount of your order.

  • Pricing and Availability: All prices listed on the Site are in US Dollars and are subject to change without notice. Prices do not include taxes or shipping, which will be added at checkout.

4. Shipping and Delivery

  • Shipping Times: We aim to process and ship orders within 3-5 business days from the date of purchase. Shipping times may vary based on your location and the shipping method selected.

  • Shipping Costs: Shipping fees are calculated at checkout based on your order size and delivery location.

  • Lost or Damaged Goods: Once your order is shipped, we are not responsible for any delays, losses, or damages that occur during transit. Please contact the carrier directly for any issues regarding delivery.

5. Returns and Refunds

  • No Returns or Exchanges: Due to the nature of our handmade Products, we do not accept returns or exchanges. All sales are final.

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of delivery. We may request photos of the damaged item to process a replacement or refund.

6. Intellectual Property

All content on the Site, including but not limited to text, images, logos, graphics, designs, and product descriptions, is the property of Aroma Journey LLC and is protected by copyright, trademark, and other intellectual property laws. You may not use any of this content without our express written consent.

7. User Conduct

By using the Site, you agree not to:

  • Engage in any activity that violates these Terms or applicable laws.
  • Use the Site for any fraudulent, illegal, or harmful purpose.
  • Upload or transmit any harmful code, viruses, or other materials that could damage or interfere with the Site.

8. Limitation of Liability

To the fullest extent permitted by law, Aroma Journey shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or the Products, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless Aroma Journey, its employees, affiliates, and agents from any claims, losses, or damages, including legal fees, arising from your violation of these Terms or your use of the Site.

10. Modification of Terms

We reserve the right to update or modify these Terms at any time. When we make changes, the updated Terms will be posted on this page with the revised "Effective Date." Your continued use of the Site after the changes have been posted constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Aroma Journey
Phone:(774)212-1915
Address: 843 Main St. Osterville, MA 02655

By using our website and purchasing from Aroma Journey, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for supporting our small business!